The core of our business; we work very closely with our clients to ensure that they get the most out of their coffee. We offer a wide array of blends and a constantly rotating arsenal of single origin coffee. We also create custom blends for our customers to provide exclusivity in this increasingly competitive industry. Customer satisfaction is of the utmost importance to us and because of this we often include our clients in the creation and maintenance of these special coffees. This involves cupping different origins, ‘dialling in’ using the latest technology and an ongoing open dialogue regarding origin availability.
At Dimattina we have a dedicated training school for the continued education of our clients. Our espresso making and milk texturing classes emphasize a strong focus on consistency and speed in the workplace. To ensure the maximum level of participation and allow everyone hands-on involvement we cap the number of participants at five people per class. We will also work with you and your staff on site prior to set-up to assist you in understanding all of the coffee equipment.
All courses are free of charge for Dimattina’s wholesale clientele. See the training section of our website for more details.
The provision and upkeep of espresso making equipment is extremely important; that’s why we have our own service division to repair and maintain your machines and grinders. Our service coordinators keep extensive records for each of our customers and schedule preventative maintenance when needed to ensure that your machine is always in good shape. We deal with a wide variety of manufacturers including big names like La Marzocco, Expobar and San Remo; we are confident we can meet any of your equipment needs.
One of the most important things to our business is the relationship we have with our customers. Our account managers are constantly out on the road visiting and making sure that all your needs are taken care of. We work closely with our customers by supporting and promoting their business to the best of our ability. Questions, no matter how technical can be answered with just a phone call. Our representatives are all experts in their collective field and are employed solely to help with all your coffee-related needs.